Contact Us

We care what you think about our site and services. Your comments and questions inspire ongoing site improvements and additional services being offered to military personnel worldwide. Our number one goal is to provide you with the BEST possible customer service.

The status of any pending application may be checked online at any time through our website.

You may review the documents for any loan booked within the last 30 days by logging in to your account.

The fastest way to get answers to most customer service questions is to visit our Frequently Asked Questions page. If the answer to your question is not there, contact us via e-mail, phone, fax, or direct mail.

Email

question@pioneermilitaryloans.com
Emails received outside of normal office hours will be responded to on the next business day.

Phone

1-888-430-5176 or 702-732-0108

International Toll Free Numbers:

    Germany: 0800-181-5325 or 0800-819-0760

    Korea: 00308-11-0551 or 0072-911-888-430-5176
or 0036-911-888-430-5176

    Japan: 00531-13-0597 or 005-39-111-888-430-5176
or 0066-55-111-888-430-5176

Phones are answered during normal office hours.

Fax

1-888-430-5177 or 702-650-3652

International Toll Free Numbers:

    Germany: 0800-181-5324 or 0800-818-4570

    Korea: 00308-131-127

    Japan: 00531-13-0596

Mail

Pioneer Services
P.O. Box 10487
Kansas City, MO 64171

Payments may be mailed to this address. Include your account number on the check.

Hours of Operation

You can apply online, or send us an email 24 hours a day, 7 days a week. To speak to a Customer Service Associate, please call during our office hours:

Sunday 0700— Friday 2100
Saturday 0700—1600

Our office is closed during the following hours:

Friday 2100—Saturday 0700
Saturday 1600—Sunday 0700

Office hours are in Pacific Standard Time (PST)

Office Location

Pioneer Services
Las Vegas Branch
3240 E Tropicana
Las Vegas, NV 89121