Pioneer Services Helps Fuel the NORAD Tracks Santa Tradition

Providing Support to Volunteers

19Norad1On Christmas Eve, 1955, the Commander on duty at the Continental Air Defense Command Operations Center picked up the red phone and heard a small voice asking “Are you really Santa?” Since then, Santa’s trek across the globe has been tracked via satellite, using the heat signature from Rudolph’s nose. Through NORAD Tracks Santa (NTS), children across the world can track Santa’s sleigh online, send email, or call what is now the North American Aerospace Defense Command (NORAD). 

The Pioneer Services team in Colorado Springs proudly supports this tradition. Military Relations Manager Chuck Moneypenny, SGM, USA (Ret) has supported NTS for many years and has a front row view. “I began my involvement with NTS over 30 years ago while assigned to Fort Carson. My organization provided support to the facility that holds the call centers. We helped with set up and I saw what the program was all about.”

Now retired, he enjoys representing Pioneer Services by providing snacks for the 1,500 volunteer Santa Trackers in the 24-hour Operations Center. Pioneer Services purchases and delivers snacks and beverages to the volunteers late on Dec. 23 and throughout Christmas Eve.

As a Santa Tracker himself, Chuck knows how amazing NTS is. “My first time as a volunteer Tracker was one of the most enjoyable experiences I had after retiring from the Army. My wife and I worked from 6 to 8 a.m. answering the phones. I talked with youngsters from Brazil, Argentina, Columbia, Mexico, St. Thomas and all over the United States and Caribbean. The call centers have a huge double screen showing Santa and his sleigh and where they are exactly in the world. This makes it easy to let callers know precisely where Santa is and where he is going to next. My wife and I look forward to this every year as the highlight of our holidays.”

Starting on Dec. 24, visitors can go to and watch Santa make preparations for his flight. Santa Cams will stream videos on the website as he makes his way over various locations. At 6 a.m. Eastern Time, children can speak with a live phone operator (all volunteer Santa Trackers) to ask about Santa’s whereabouts by dialing the toll-free number 1-877-Hi-NORAD (1-877-446-6723), or by sending an email to The website also includes fun games, videos, and other holiday activities for children.

Pioneer is proud to help track Santa’s sleigh this year for children all over the world, and to help support the volunteers that make this holiday dream come true for so many.19Norad3


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