Commitment to team members recognized

Pioneer Services culture recognized as creating World Class Excellence

For the second year in a row, Pioneer Services, the military division of MidCountry Bank, was honored by the International Quality & Productivity Center (IQPC) with a Call Center Award for the "Greatest Job Creating a Culture that Inspires World-Class Excellence." Last year, the company was the winner of the "Best Contact Center Learning, Development & Recognition Program" category. Winners and finalists in other categories included Discover, Valvoline, American Express Canada, Assurant, and Humana.

The Call Center Awards recognize and promote the most innovative call center solutions and individuals, with the goal of finding companies that have superior call centers. The awards are then handed out at Call Center Week, during which winning organizations share their knowledge during a roundtable discussion.

"Winning once is an achievement—but winning two years in a row is an incredible honor," said Chris Corcoran, Chief Lending Officer for Pioneer Services. "It shows that we're doing a great job of creating a best-in-class culture for our team members, which in turn helps our customers. After all, when you have team members who are excited to be at work, they can focus on providing memorable and great service."