Pioneer Services fights scam targeting consumers

Warning military about Premier Membership Club scam

Pioneer Services, the Military Banking Division of MidCountry Bank, has spent 80 years building up a sterling reputation and winning awards for its ethical business practices. It wants every military family to be aware of, and protect themselves against, a scam in which a company called "Premier Membership Club" is taking money out of bank accounts and claiming that they received the information from Pioneer Military Loans, or Pioneer Services.

In the scam, consumers have $99.94 deducted from their bank accounts from a company calling itself Premier Membership Club. When these consumers call Premier to cancel the transaction, they are told it cannot be cancelled due to an agreement with another company—one the consumer has done business with in the past. (If scammers can access bank accounts, then they have enough access to find these other companies listed in the victims' account histories.)

Pioneer Services does not sell its customers' banking information, and has no affiliation with Premier Membership Club.

An online search shows that this scam has affected countless consumers, and has used the names of several different companies as an excuse for the withdrawal. The website alone has logged nearly 3,000 complaints against Premier Membership, with more than $769,000 being withdrawn from bank accounts without permission.

"Pioneer Services is just the latest company to have its name tarnished in this scam," said Chief Marketing Officer Karen Von Der Bruegge, "and I can assure our customers that we do not sell that type of information to any company. In fact, we don't share any information at all without implicit consent from our customers. At this point, we want to warn the military community that this is happening, and we are working with those who have fallen victim to help remedy the situation."

Pioneer Services suggests that victims of this scam take the following actions:

  • Contact their bank within 60 days of the charges, or as soon as they learn about the withdrawal
  • Tell the bank that there has been fraudulent activity on the account and want to file a dispute
  • Consumers have the right to dispute these charges under Federal Regulation E, which handles wire transfers
  • Be willing to fill out any forms that are required by the bank
  • If the bank asks for proof that this is a scam, victims should explain their case, and notify the bank of the following links:
  • File a complaint with the Federal Trade Commission, which can be done at
  • File a complaint with their state's Attorney General, keeping copies of all correspondence, case numbers, etc., for future reference.
  • Continue to monitor bank accounts
  • Check their credit report at

For Pioneer Services' privacy policy, visit