BBB Honors Pioneer Services’ high level of business ethics

Pioneer Services' Camp Lejeune Office Teceives BBB Torch Award for Marketplace Ethics

The "Torch Award for Marketplace Ethics" is how the Better Business Bureau (BBB) of Eastern North Carolina honors companies and non-profits that show a very high level of ethical business practices. From having honest ads, to honoring promises to customers, to building trust within the community, the companies showcased by the BBB have advanced marketplace ethics and lived the BBB's mission by creating "an ethical marketplace where buyers and sellers can trust each other."

Pioneer Services, the military division of MidCountry Bank, is proud to announce that its Camp Lejeune office serving the military community in Jacksonville was selected as a 2012 Torch Award recipient by the BBB of Eastern North Carolina. The award was presented Jan. 16, 2013, at a luncheon and awards ceremony held at Prestonwood Country Club.

"It is such a great honor to be selected for a Torch Award, and to be selected with so many other great organizations," said Stan Gomez, director of retail operations. "Because we work so closely with military families, maintaining trust and doing what's right for our customers is a core component of our business culture—after all, service members have plenty of other things to worry about."

This is the fifth Pioneer Services office to receive a local BBB award, including current locations in Fort Drum, N.Y., and Colorado Springs (which has won twice); and former locations at Fort Knox, Ky., and Fort Gordon, Ga. Pioneer Services’ parent company, MidCountry Financial Corp., also received a Torch Award from the BBB of Central Georgia.

We have five corporate values: fairness, honestly, excellence, integrity, and compassion,” said Gomez. “For us, they are more than just words on a poster or thrown into a Power Point. They embody who we are as a company. And this award goes to show that we truly are living those values every single day.