What it means to be Military Friendly

On a Mission to Help Military Families: Part 1

Jodi_Blog_1_HeaderThis is the first in a series of blogs featuring Pioneer Services employees who have a connection to the military. Part of what makes us unique is our background with the Armed Services. Together, team members have more than 500 years of military experience as former service members or spouses. We’ve asked some of them to describe what working for a military friendly company means to them.

JodiVickeryFor Jodi Vickery, being the president of Pioneer Services is more than a job, it’s personal. As a former military spouse, she knows that “The people we serve are the same people who have been my neighbors, are my friends, support group…and we need to do right by them.”

Jodi is passionate about taking care of military families the way they deserve – and need – to be treated. It’s about helping them when they need it most, and giving back.

Jodi began her career with Pioneer Services in the late 1990’s. One of her early roles was managing the Fort Hood branch in Killeen, Texas, where she met her husband Steven, Army Sgt. First Class (Ret). As a working mother raising three children while Steven was often away, Jodi has firsthand knowledge about the challenges of military family life. “I was the head of my own Family Readiness Group when my husband was active duty, so I understand the unique needs of military families.”

It’s important to her to help families during their time in the service. “They worry about finances and having enough money; they worry about taking care of their kids and each other when they’re apart. If we can play a part in taking some financial stress off them, that’s one less thing for that family to deal with.”

Jodi’s experience has given her valuable insight during her progression as a leader at Pioneer Services. In fact, the company was recently named a Military Friendly® Brand (as seen in Military Spouse Magazine). Jodi believes this is an important distinction from other lenders, “I’m pleased we are recognized as one of select few financial companies that get it right for our military. We’ve put significant time and resources into developing customer service processes, and a corporate culture that treats military families with the respect they have earned. We made a conscious decision 30 years ago to serve this community because they deserve the best we have to offer.”

Providing excellent service means understanding the culture and having strong working knowledge of the military. That’s why it’s important to hire employees who have worn or been married to the uniform. “We’ve walked in their combat boots so to speak. We understand them uniquely because of that experience, and it’s important that we speak their language.”

Having military knowledge also means fully appreciating the sacrifices service members and their families make. In recognition of Military Appreciation Month, we are grateful to those who serve and the families who support them.

Thank you for your service and sacrifice for our country!

In the next installment, learn why supporting military spouses is particularly important to Jodi.


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