Recent Pioneer Services News
April 1, 2014
April is designated as “Month of the Military Child” and Pioneer Services is celebrating by offering information focused on military children.
February 21, 2014
Saving money is the smart thing to do, but it’s not always something families can do easily. So we’re sharing blogs and an article designed to help military families find ways to save money this year.
January 16, 2014
Tom Holcom, Pioneer Services’ chief executive officer, retired effective Dec. 31, 2013. Holcom had been with the company for more than 28 years. Joe Freeman, 43, current president and chief operating officer for Pioneer, has assumed the CEO role.
October 2, 2013
The Better Business Bureau of Southern Colorado Foundation honored Pioneer Services with an “Excellence in Customer Service” award. It is one of the most demanding awards offered by a BBB, with a complex application and in-depth evaluation process.
September 30, 2013
PioneerMilitaryLoans.com received a Gold Stevie Award for “Best Website – Financial Services” in the 2013 American Business Awards. It’s the fourth award the website has received this year.
September 27, 2013
The APEX Awards are one of the premier awards available, focusing on the writing and overall effectiveness of business communications. For the second time in three years, Pioneer Services was recognized with an APEX Award of Excellence—this time for the redesigned PioneerMilitaryLoans.com.
September 25, 2013
The Better Business Bureau serving Nebraska, South Dakota, Kansas Plains and southwest Iowa awarded an “Integrity Award” for Pioneer Services’ office in Junction City, Kan., that serves Fort Riley.
September 4, 2013
Pioneer Services’ Chief Financial Officer Laura Stack was named a Woman Who Means Business by the Kansas City Business Journal.
August 14, 2013
For the second time in the past five months—and third time in the past year—our CSR program was selected as one of he best in the nation.
May 29, 2013
Pioneer Services has gone above and beyond what’s required to make sure your info is safe and secure. These efforts have earned our website the distinguished “TRUSTe” privacy seal, which is only given to sites that meet or exceed stringent security requirements.
May 9, 2013
Sitecore has named PioneerMilitaryLoans.com as a 2013 “Site of the Year for “Best Banking Customer Experience.” The award was given in part to the site’s design and superior customer experience it offers. Winners in other categories include Revlon and American Express.
May 9, 2013
May is designated National Military Appreciation Month (MAM). So while every month is MAM at Pioneer Services, we do even more during the month of May as a way to recognize the sacrifices and courage of all those who serve—including spouses and military families.
April 18, 2013
PioneerMilitaryLoans.com was recently named “Best in Class” for military websites by the Interactive Media Council, Inc. (IMC), a nonprofit organization of leading web-related professionals, in the 2013 “Interactive Media Award” competition.
March 27, 2013
To meet evolving customer demand and continue its growth into new markets, we opened a location in downtown San Diego. The office will provide local service members and military families quick, convenient access to the company’s financial services and free award-winning financial education resources.
March 22, 2013
The PR Daily CSR Awards named Pioneer Services the “Best CSR Leader/Company” for 2012. We were recognized for our paid volunteer time off, as well as for providing financial education for military families.
March 19, 2013
Pioneer Services’ CFO Laura Stack was recently named an “Influential Woman in Business” by KC Business magazine. The award was presented at a gala event March 13, 2013.
February 13, 2013
Jodi Vickery of Pioneer Services was named a “2013 Rising Star” in Kansas City by KC Business magazine. Judges were impressed with the work she does for military families—especially the support she shows her fellow military spouses.
February 7, 2013
The banking and finance industry plays a vital role in the lives of most Americans, yet many people, including military families, don’t fully understand their financial options. So we created a new video podcast that explains what makes the military market different, and some things military families should consider when looking to get a loan.
January 17, 2013
The Pioneer Services office serving the Camp Lejeune community in Jacksonville N.C. was named the winner of a Better Business Bureau (BBB) Torch Award for Marketplace Ethics. It is the fifth Pioneer Services location to be honored by the BBB.
November 19, 2012
Pioneer Services has launched a free online holiday budgeting tool for military families. HolidaySpendingPlanner.org allows users to set a budget, create and track wish lists, and offers links to helpful shopping and spending articles, blogs, etc.
November 15, 2012
Financial difficulties can be hard on a family no matter what time of year it is, but even more so during the holidays. That’s why we created the ‘Seasoned Greetings” commissary gift card program: to lighten that load and make the holidays truly bright.
November 9, 2012
There is no excuse for a family to deal with a financial disaster after going through a natural one like Hurricane Sandy. That is why Pioneer Services developed its specialty Disaster Relief Loan: to help bridge funding gaps for those who have immediate financial needs.
September 13, 2012
To ensure service members and their families receive the highest quality of service and privacy, the Pioneer Services Fort Hood office has moved to a new location in Killeen, Texas.
September 5, 2012
Pioneer Services, a Division of MidCountry Bank, was recently presented with the Extraordinary Employer Support (EES) Award at the 2012 Employer Support of the Guard and Reserve (ESGR)/DoD award dinner.
July 13, 2012
We are warning military families about a scam in which a company called "Premier Membership Club" is using the Pioneer Services/Pioneer Military Loans name to defraud consumers.
June 25, 2012
Pioneer Services has been giving back to military families and the communities it serves for more than 25 years. That is why we were honored with an American Business Award ("Stevie") for having the best Corporate Social Responsibility program in the nation.
June 20, 2012
Businessman and philanthropist Tom Holcom, CEO of Pioneer Services, was honored recently with the “Army Commanders Award for Public Service” for his on-going support of the nations’ military. Lt. Gen. David Perkins presented the medal to Holcom at the Army Ball’s 237th birthday celebration in Kansas City, Mo.
June 13, 2012
We were honored by the International Quality & Productivity Center (IQPC) with a Call Center Award for the "Greatest Job Creating a Culture that Inspires World-Class Excellence,” making it the second time we were recognized.
June 7, 2012
Pioneer Services celebrates its 80th year of service today. Founded June 7, 1932, today the company is one of the country's leading financial services providers to members of the U.S. Armed Forces and their families. The milestone speaks to the service, commitment, and dedication of all Pioneer Services' team members both today and when the organization was founded more than 80 years ago.
May 1, 2012
To celebrate National Military Appreciation Month this May, Pioneer Services will donate $1 to a military charity for every free download of its award-winning e-book, Military Spouse Finance Guide, Financial Advice for the Homefront.
April 23, 2012
Pioneer Services was recognized with an "Above and Beyond Award" from the Employer Support of the Guard and Reserve, a Department of Defense program that promotes cooperation and understanding between Reservists and their employers.
April 13, 2012
Pioneer Services' own Jason Nees, investor relations officer, was named to Ingram's magazine's "40 Under Forty," which recognizes those in the Kansas City business community who have shown leadership within their businesses and the community at large.
March 6, 2012
Need to increase your credit score? Want to know a solid, proven way to do it? Our four-part Credit Repair Kit podcasts can teach you how—and all in just a few minutes each.
January 24, 2012
Pioneer Services made this past season a lot brighter for eight lucky service members who were recently selected as winners of the Mega Merry Giveaway. There were four winners of an Apple iPad® (one winner from each military branch) and four $1,000 winners (again, one from each branch of service).
January 3, 2012
Pioneer Services is pleased to celebrate its 80th year of service in 2012. Founded in 1932, today Pioneer Services is one of the country's leading financial services providers to members of the U.S. Armed Forces and their families.
November 22, 2011
To help service members and military families spend smart and keep within their budgets this year, we are once again promoting HolidaySpendingPlanner.org. This free website offers customizable budgets and wish lists, a holiday spending calculator, helpful shopping links and other helpful tips for holiday spending.
November 14, 2011
We showed our appreciation and thanks to service members and their families by giving away commissary food and retail gift cards in the months of November and December. The $20 and $25 gift cards are intended to help military families in need purchase a turkey, or other items, for the holidays.
November 11, 2011
To help honor service members and their families on Veteran's Day, Pioneer Services, the Responsible Alternative, made a donation to the Veterans of Foreign Wars (VFW), the nation’s largest advocacy organization for veterans that works to ensure those who have served are taken care of when they return home.
October 25, 2011
We have a long history of taking care of both our customers and our team members. This was once again affirmed when we were named a "Great Place to Work in Southern Nevada" by the Southern Nevada Human Resources Association, an affiliate of the Society for Human Resources Management.
October 17, 2011
Park University’s "Warrior Center," which opened Oct. 7, 2011, got its start when Pioneer Services CEO Tom Holcom and Crosby Kemper of UMB Bank came up with the idea of a special place at the university where wounded service members could receive instruction tailored to their unique backgrounds.
October 13, 2011
For the second time in three years we were named a "Great Place to Work in Collections" by insideARM.com (Accounts Receivable Management), a trade organization. The award is based on a two-part survey process and takes into account benefits offered, workplace practices and policies, and company culture, as well as employee satisfaction.
October 12, 2011
A credit score is one of most important parts of your financial life, determining everything from interest rates to security clearances. We can help families try and take control of their credit with the Credit Repair Kit, the newest part of our award-winning financial education program.
July 19, 2011
Pioneer Services was one of just 100 entrants (selected from more than 3,300 total) to receive an 2011 APEX ‘Grand Award.’ We won in the ‘Writing’ category for our series of financial education articles, beating out Ford Motor Company, Wells Fargo, Merrill Lynch and many others.
June 22, 2011
The "Call Center Awards" recognize and promote the most innovative call center solutions and individuals. Pioneer Services was one of the companies so honored, being named the first winner in the "Best Contact Center Learning, Development & Recognition Program" category, which was new for 2011.
June 21, 2011
Saving money for emergencies allows you to borrow from yourself. This is why the MidCountry "Money On Reserve" (M.O.R.) Account is fast and easy to set up, requiring just an initial $10 deposit to open, among other features.
May 17, 2011
For the second time in as many years, Pioneer Services was recognized as a "Champion of Business" by the Kansas City Business Journal. Winners of the award have shown sustained financial success, displayed innovation in their products and services, created a strong and vibrant corporate culture and are dedicated to involvement in the Kansas City community.
May 12, 2011
We received four Bronze Quill Awards from the Kansas City chapter of the International Association of Business Communicators (KC-IABC)—one for each entry we submitted! They included ones for internal publication and design, as well as for our PEP Talk podcast series.
May 3, 2011
To celebrate National Military Appreciation Month, we launched "Operation Building Freedom," a Facebook Cause campaign to benefit Homes for Our Troops, a nationally recognized non-profit that constructs specially adapted homes for severely injured service members.
April 29, 2011
The University of Missouri-Kansas City (UMKC) recently recognized Joe Freeman, president of Pioneer Services, with its 2011 "Alumni Achievement Award." It’s given to those who are making a difference in their community and beyond and who have achieved notable success in their field.
April 20, 2011
Military families have placed a renewed emphasis on saving money, and now have a great way to help secure their financial futures: The MidCountry Military Certificate of Deposit (CD).
April 8, 2011
With the possibility of a federal government shutdown approaching, and the potential for military families to suddenly be without a paycheck, we developed several tips for service members, and even civilian government employees, to get through the shutdown with their finances intact.
March 31, 2011
Pioneer Services has been offering free financial education for many years, winning several awards for our financial education materials from industry groups and educational organizations for our efforts. We are proud to announce the first in a series of video podcasts on our You Tube channel.
February 23, 2011
Having a million dollars for retirement is not out of the question—if you start early and save often. Learn the importance of doing both from our CEO Tom Holcom.
January 31, 2011
Millions of Americans are drowning in billions of dollars of combined debt, and military families are feeling the same financial strain. That's why we created an article and podcast that provide easy-to-use tips on how to organize and pay down your debt.
October 12, 2010
Pioneer Services’ CEO Tom Holcom was presented with the U.S. Army's "Outstanding Civilian Service Medal" Oct. 5, 2010, during a special celebration of his 25 years with the company. The award was presented to Holcom by retired U.S. Army Lt. Gen. Robert Arter.
August 12, 2010
To help relieve at least a bit of the stress surrounding a deployment, we created an audio podcast that offers some quick and easy-to-follow advice. The goal is help ensure that families have all the legal, financial, and administrative tasks covered.
July 1, 2010
To help military families better understand the VA Home Loan program, we created an article and podcast that explain the process, including how to find a good lender. Both are designed to make what can be an overwhelming experience a lot easier.
June 22, 2010
Laura Stack, chief financial officer of Pioneer Services, was named the "CFO of the Year" by the Kansas City Business Journal. The award is given to a financial professional for outstanding performance in his or her role as a corporate financial steward.
June 7, 2010
We are honored to announced that we were named a 2010 Champion of Business by the Kansas City Business Journal at the organization's Fourth Annual Champion of Business Awards luncheon, which honors the best of Kansas City's business community. Winners of the award have shown sustained financial success, innovation in their products and services, a strong corporate culture and dedication to the community.
April 19, 2010
Our award-winning financial education program adds audio podcasts in 2010, giving military families another way to learn how to manage their money. Each episode will cover a different topic and be available on our website or iTunes.
April 8, 2010
Pioneer Services was selected as a finalist for the "Champions of Business Awards" for 2010. Given by the Kansas City Business Journal, the awards are based on financial performance, innovation, and sustained success, with all submissions and information reviewed by independent auditors.
March 17, 2010
The CARD Act was a way to help consumers understand the good and bad of credit cards, along with simplifying disclosure and billing practices. To help military families better understand the way it worked, we created an article outlining how they would be affected.
March 2, 2010
We pride ourselves on giving back to those who serve, including providing our team members with up to 16 hours of paid volunteer time off (VTO) each year. That program was recognized with a "CSR Award for Workplace Innovation" from PR News, receiving first place in a field of finalists that included Pepsi Co., Butterball and Deloitte.
February 10, 2010
Our collections department was named one of the "Best Places to Work in Collections in 2009." The award is created by insideARM.com (Accounts Receivable Management) and Best Companies Group, and is designed to identify, recognize and honor companies who provide superior workplaces.
February 4, 2010
Our "Save the Flame Campaign," which raised more than $60,000 to keep the eternal flame at the National WWI Museum from being extinguished, received a 2009 Silver Quill Award. One of the most prestigious awards in business, the Silver Quills focus on the communications aspect of a company's particular campaign or effort.
January 7, 2010
To help hundreds of local children celebrate upcoming birthdays with a unique gift, we decorated a number of "birthday bags" for Operation Breakthrough, a local nonprofit that provides child care for up to 670 children. Even more impressive is that fact team members did it while on the clock thanks to our paid volunteer time off program.
December 21, 2009
We have been recognized nationally for our Corporate Social Responsibility program, and giving back during the holiday season to military families and the communities we serve is an annual tradition. This release highlights what we did during the 2009 holiday season.
December 3, 2009
The Association for Financial Counseling and Planning Education (AFCPE) recognized our financial education program as one of the best in the nation, awarding it the winner of the "Outstanding Consumer Information" category at AFCPE's annual award program.
November 10, 2009
The U.S. Department of Veterans' Affairs (DVA) and the Heart of America Stand Down chapter recognized us for helping homeless veterans by volunteering at local Stand Down events.
October 22, 2009
For the second time, Pioneer Services' Military Spouse Finance Guide: Financial Advice for the Homefront was honored with an award for financial education. This time, it was recognized with an Excellence in Financial Literacy Education (EIFLE) award from the Institute for Financial Literacy.
September 16, 2009
Our book, the Military Spouse Finance Guide was recognized by the American Bankers Association for offering comprehensive financial education. This was our second ABA award—we won last year for our entire range of financial education materials.
August 20, 2009
After helping organize and run the hugely successful 2008 'Save the Flame' campaign, we knew there would be a need for continued support of the National World War I Museum. We stepped up again in 2009 to spread the word about—and donate funds for—the need to keep the flame burning atop the Liberty Memorial in Kansas City, Mo.
June 23, 2009
Pioneer Services' President Tom Holcom received an American Business Award (called a "Stevie") for "Best Executive of the Year–Financial Services." He was recognized for developing a strong corporate culture that encourages team member recognition, open communication, entrepreneurial-ownership attitudes, and corporate social responsibility.
June 4, 2009
Nonprofits have experienced decreased volunteer support as a result of the economy. Thankfully, we have a paid "volunteer time-off" (VTO) program that allows team members up to 16 hours each year to volunteer at the organization of their choice—and we challenged other companies to offer the same.
May 5, 2009
To honor those wounded serving our nation, and to celebrate National Military Appreciation Month, MidCountry Financial entities Pioneer Services, MidCountry Bank, and Heights Finance Corp. have created "Answer the Call Now," which collected old cellphones that were recycled for cash. Then, 100% of the proceeds when to USA Cares' "Combat Injured Program."
March 17, 2009
We pride ourselves on being an "employer of choice," offering unique benefits and a distinctive culture to our team members. These efforts were just some of the reasons we were named to Ingram's business magazine's 2009 list of "Best Companies to Work For."
March 17, 2009
We pride ourselves on our decades-long track record of ethical business practices, which is why we warned the public about a secret shopper scam in which our name was used illegally.
February 27, 2009
With the nonprofit community seeing fewer dollars and decreased support due to the struggling economy, we established a unique and socially responsible solution to this problem: paid “volunteer time-off” (VTO). And our Volunteer Fair helped team members find an organization to help.
December 26, 2008
Our offices are always looking for ways to give back, and they certainly did so for the 2008 holiday season. To date, our offices around the nation gave out nearly a combined $15,000 in commissary gift certificates for families who needed a hand up with their holiday shopping.
December 15, 2008
To give back to the communities we serve, our office in Las Vegas partnered with the Nellis Air Force Base's (AFB) "Adopt-A-Family" program, volunteering to sponsor seven at-need military families with a combined 18 children.
October 14, 2008
Congrats to Lance Corporal Brandon Unis of the United States Marine Corps for winning the "Sensory Overload Military Sweepstakes." He won a brand new home entertainment system, including a 52-inch Bravia® LCD Flat Panel HDTV, a Blu-Ray player, home theatre receiver, PlayStation® 3, and $200 in gift cards for games or movies.
October 13, 2008
We were recognized by the American Bankers Association (ABA), receiving first place for its financial education campaign thanks to a combination of free online materials and in-office consultations. Established in 1972, the awards recognize those who have displayed excellence in their materials, and are some of the most coveted in the banking industry.
September 29, 2008
Our office in Colorado Springs, Colo., was honored with a second straight "Excellence in Customer Service Award" (EICS). One of the most intensive and complex local BBB awards in the nation, the EICS application includes a detailed questionnaire, on-site visit, and interviews with the office staff.
September 18, 2008
Our very own Al Hobbs, a retired U.S. Army sergeant major, was honored with an award. Not one given to him—one named after him by the 32nd Air and Missile Defense Command.
July 3, 2008
The eternal flame at the National World War I Museum at Liberty Memorial was kept burning thanks to an individual and business grassroots fundraising campaign. In all, the Save the Flame campaign raised more than $60,000 in less than four weeks.
June 25, 2008
Save the Flame continued, as a donation from Pioneer Services kept the eternal flame burning at National World War I Museum at Liberty Memorial until the Fourth of July. It was now up to the Kansas City community to help offset budget cuts and keep the flame burning.
June 24, 2008
CEO Tom Holcom was named “Man of the Year” by Big Brothers Big Sisters of Greater Kansas City (BBBSKC) during the 2008 Legacy Invitational June 16, at the National Golf Club in Kansas City, Mo.
May 23, 2008
The Liberty Memorial has been a Kansas City landmark, overlooking the downtown skyline, since 1921. To keep the flame sitting atop the 217-foot tower from being extinguished except on special holidays, we led the effort to raise $45,000 needed to keep the flame lit every night for a year.
May 1, 2008
Our own Amanda Crompton from our Camp Lejeune, N.C., office was named the ASYMCA "Volunteer of the Year" by her local chapter. Crompton received the extraordinary honor due the many creative fundraising ideas she has developed for the chapter and donating her time and talents to help military families.
April 29, 2008
To help military families better control their finances, we wrote the Military Spouse Finance Guide: Financial Advice for the Homefront, a book that provides comprehensive and easy-to-use information. All proceeds from the book benefit the Association of the United States Army’s (AUSA) Family Programs.
December 26, 2007
Giving back to the communities it serves has been one of our defining principles, and 2007 was no different as we stepped up to help military families around the country through a number of different efforts and initiatives.
November 13, 2007
The (BBB) serving Louisville, Southern Indiana and Western Kentucky recognized us for market place ethics. The BBB Torch Awards recognize companies and non-profit organizations that have made a commitment to and exemplify ethics and integrity in the marketplace.
September 18, 2007
In an effort to provide a responsible, affordable loan to service members, and in response to an appeal by the Federal Deposit Insurance Corporation (FDIC) for banking institutions to offer reasonably-priced small-dollar loan products to underserved customers, we announced the "NewPath Loan."
September 14, 2007
Pioneer Services was honored Sept., 13 by the Better Business Bureau (BBB) of Southern Colorado with the "Excellence in Customer Service Award" (EICS). One of the most intensive and complex local BBB awards in the nation, the EICS application includes a detailed questionnaire, on-site visit, and interview with the office staff.
August 2, 2007
Throughout the U.S. Armed Forces there are service members working to defend this country. Similarly, there are networks of dedicated volunteers, many of them military family members, working to support their loved ones' efforts. One of those is our own Jodi Vickery, who was recognized for her volunteerism.
July 24, 2007
Pioneer Services named Laura Stack as Chief Financial Officer. Most recently Stack was Director of Corporate Finance and previously held the position of Controller for the company.
June 1, 2007
Pioneer Financial Services (PFS) announced today that it has been acquired by MidCountry Financial Corp. Pioneer's 19 retail offices, consumer lending facilities and online lending site will become the military division of MidCountry Bank. Terms were not disclosed.
May 14, 2007
May is Military Appreciation Month, a time to thank the men and women of the Armed Forces, and their families, for the incredible sacrifices, struggles, and successes they have had defending our country. Pioneer Services celebrated the contributions of military families by holding several events and giveaways at offices across the country.
March 6, 2007
"We know the difference between right and wrong when it comes to business ethics, and I am here to tell you this company gets it right … It is a pleasure to come here and recognize Pioneer Services." said David Polino, president of the Better Business Bureau (BBB) of Upstate New York.
January 11, 2007
Having worked with the military community since 1986, we have a unique insight into the lives of military families. This insight led to Pioneer Services being honored with a Department of Defense Freedom Award in 2005, and its continuing push to offer innovative benefits to its deployed Guard and Reserve team members.