Security You can trust



Your questions will never go unanswered.

Curious about applying for a loan? Wondering about your current account? Want to know more about our financial products and services? Get the help you need now.

Get Answers


Providing you with the best possible customer service is important to us. In fact, it’s our number one goal. That’s why we provide you the access you need to have your questions answered as quickly and completely as possible.

Get answers to your specific customer service questions:

Get specific information about your account or recent application:

We’re also happy to assist you directly if you still can't find the help you need. Contact us at 855-316-3993 or by email at

If you are contacting us by email using the link above, please provide the email address you used when you originally applied for your loan so that we can respond to your question as quickly as possible.




International Toll Free Numbers:

Germany: 0800-181-5325 or 0800-819-0760

Korea: 00308-11-0551 or 0072-911-888-430-5176 or 0036-911-888-430-5176

Japan: 00531-13-0597 or 005-39-111-888-430-5176 or 0066-55-111-888-430-5176


1-888-430-5177 or 702-650-3652

International Toll Free Numbers:
Germany: 0800-181-5324 or 0800-818-4570
Korea: 00308-131-127
Japan: 00531-13-0896


Pioneer Services
4700 Belleview Ave, Suite 300
Kansas City, MO 64112

Payments may be mailed to this address. Please include your account number on the check.

Office Locations

Through our headquarters located in Kansas City, MO, and our branch office in Las Vegas, NV , we proudly serve military members like you every day.



Pioneer Services
Kansas City Headquarters

4700 Belleview Avenue, Suite 300
Kansas City, MO 64112

Pioneer Services
Nevada Branch 

3240 E Tropicana
Las Vegas, NV 89121

VA Mortgage Loans

As the military division of MidCountry Bank, Pioneer Services offers VA loans to eligible active-duty and career-retired military, National Guard and Reserves and retired veterans. For more information, contact a MidCountry VA loan specialists.

Call toll-free: 877-767-8385


Retail Credit Group

We offer retail financing solutions for small, independent merchants, as well as for national and regional retail chains. To learn more, visit us online at or call 877-936-5478.

Affiliate Partners

The Pioneer Services Military Affiliate Program is designed for qualified website owners and online businesses that enjoy strong traffic from military personnel. We’re interested in partnerships with companies whose commitment to fair practices mirrors ours. For more information, please email us at

Current Pioneer Services affiliate partners, login here.

Media Relations

The Pioneer Services Media Relations department is available to assist members of the news media and other interested parties with news-related requests they have about the company. Please view our media kits or contact us at or 816-756-2020.

Customer Advocacy

Have a question or comment about your experience with Pioneer Services? Please email